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2019/06/18 Attention Valued Customers: Osaka G20 Summit Delivery Delays
The 2019 G20 Summit will be held in Osaka on June 28-29.
During the event, large-scale traffic restrictions will be in place as detailed in the schedules below.
Please be informed that there may be delays in the delivery of your order within Osaka city area and the surrounding region.

We apologize for the inconvenience during the period and thank you in advance for your understanding and patience.

[Traffic Restriction Details]
Scheduled Dates: June 27 (Thu) - June 30 (Sun), 2019
Affected Areas: Osaka, Hyogo, Nara, and Wakayama prefectures

1) From July 1 (Mon) to July 3 (Wed), even after the above 4 day period ends, the delivery may still be delayed in the wider area outside of the Kansai region. We ask for your understanding in advance.

2) If you have selected a delivery date during the period between June 27 (Thu) and July 3 (Wed), please bear in mind that delays can happen due to the traffic restrictions.

3) For details on the traffic restrictions, please refer to the Sagawa Express website (English-speaking operator is available).
2019/01/31 [Attention Valued Customers: Shipping Cost Adjustment]
Effective at 12 p.m. on Friday, February 1, 2019, we will be adjusting our shipping rates for all orders containing Chilled and Frozen Food to align with the recent increase in delivery charges by our courier partner.

We regret to announce an increase in our shipping costs, with immediate effect.
We will continue to further improve our products and services and appreciate your understanding of this adjustment.
To find out more information about our adjusted shipping costs, please click here.
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