Privacy Policy

As we are living in a digital era, we are fully aware of the importance of "Protecting and Handling Personal Information" provided to us. We are committed to maintaining the security of all Personal Information provided to GALLEON Online Shop as set out in our Privacy Policy below.

Compliance with Law and Regulations

We comply with the Act on the Protection of Personal Information of Japan and other applicable laws and regulations regarding our use of personal information.

Security Control Measures

We take appropriate Security Control Measures (including physical, technical, and administrative measures) to help safeguard your personal information from unauthorized access, loss, destruction, modification, leakage, etc. We also take appropriate human-based security control measures for personal information such as providing education and awareness-raising training on personal information protection for all board members and staff who deal with personal information.

Disclosure of Personal Data to Third Parties

Except as provided below, we will not disclose your personal data to any third party other than our authorized partners without your prior permission:

  • where required by law,
  • where it is necessary to protect the lives, bodies and properties of individuals in situations where we are unable to obtain your prior express consent,
  • where it is reasonably necessary to prevent a threat to public health or to provide a sound education for children, in situations where we are unable to obtain your prior express consent, and
  • when we are required to cooperate with a government agency, public authorities or other institution in the execution of matters prescribed by law, and obtaining your consent may interfere with execution of such matters.
Notwithstanding the above, we may disclose your personal data to our business partners (such as our franchise stores, product and raw material suppliers, store furniture and equipment manufacturers, maintenance agents, etc.) in order for them to independently provide the most appropriate response to your inquiry. Where such a disclosure is made, we consider that you consent to the use and disclosure of your personal data provided to us for the purposes described in this Policy.

Personal Information Handling Practices

GALLEON Online Shop will not collect personal information by unlawful or unfair means. It will explicitly specify the purposes of collecting personal information to the best possible extent. Except where required by law, it will use your personal information with your prior consent, only within the scope of intended purposes. The followings are specific purposes that GALLEON Online Shop collects personal information:

  • To operate memebrship system for GALLEON Online Shop,
  • To ship our products, etc.,
  • To provide customer support,
  • To deliver our e-newsletters and e-notices,
  • To provide reward points, coupons, etc.,
  • To introduce, advertise, market, and endorse our products and services (including in-store promotions),
  • To plan a promotional campaign and conduct a questionnaire survey (including in-store promotions),
  • To conduct marketing activities in a form in which the individual is not identified,
  • To settle payments,
  • To communicate with our customers about orders and prevent a crime (e.g. phone call recording), and
  • To provide other contents related to our products/services/activities.

Shared Use of Personal Information

We may share your personal information with our affiliate companies in the ways that are described below. In all such cases, we take appropriate measures to protect your personal information.

  • Personal information to be shared:
    Name, address, birthday, gender, phone number, e-mail address, and any other information provided to us
  • Our affiliate companies with which we share your personal information:
    Kobe Bussan Foods Co.
    Ostern Foods Co., Ltd.
    Termeltfoods Co., Ltd.
    Kobe Bussan Eco Green Hokkaido Co., Ltd.
    Hata Foods Co., Ltd.
    Masuzen Co., Ltd.
    Nikunotaiko Co., Ltd.
    Miyagiseifun Co., Ltd.
    Mugipankoubou Co., Ltd.
    Green Poultry Co., Ltd.
    Coffee Mame Koubou Co., Ltd.
    Toyota Nyugyou Co., Ltd.
    Sekihara Sake Brewery Co., Ltd.
    Kikukawa Co., Ltd.
    Asabikiwakadori Co., Ltd.
  • Purposes of sharing your personal information:
    1. To conduct market researches and data analysis to innovate and develop new products and services
    2. To introduce our products and services via direct mail or other channels
    3. To transfer and route your inquiry on our products/services to a responsible representative of our affiliate company
    4. To communicate with our customers in an effective and smooth manner
  • Responsible company for the shared use of personal information:
    Kobe Bussan Co. Ltd.

Continuous Improvement of System Management Approaches

We review and strive to improve our system management approaches for personal information protection on a regular basis to enhance the protection of personal information.

Use of Cookies

Some of our web pages (at use a technology called "Cookies" to provide an enhanced customer service experience. Cookies are messages that Web servers pass to your Web browser when you visit Internet sites. These cookies do not collect any personal information. You can prevent cookies from being stored via the corresponding setting in your browser; however, please be aware that you may not be able to experience the full features of our website.

Inquiry on Personal Information

If you have any questions about our policy on personal information protection, please email us through the Contact Us form.